PAYMENT POLICIES

FORMS OF PAYMENT ACCEPTED: At House of Sweetness (HOS), we accept payments by Cash, Personal Check, Business Check, PayPal (on special orders invoiced via PayPal only), American Express, Discover, Mastercard, and Visa. 

CHECK POLICY: HOS reserves the right to refuse payment by check as the discretion of HOS owners and employees. Payment by check will required the completion of Check Guarantee Form. Returned checks will result in the charge of order total +$30 returned check fee to credit card provided on Check Guarantee Form. 

If you would like to pay by check, you may download a copy of our Check Guarantee Form in advance. 

SPECIAL ORDER PAYMENT POLICIES:

Special Orders under $200 require payment in full to secure order. Orders cancelled with a minimum of 60 days notice are eligible for a full refund. If cancelled with a minimum of 30 days notice, order is eligible for a 50% refund. If cancelled with less than 30 days notice, order is eligible for store credit only.

Special Orders over $200 will require a $100 non-refundable save the date fee which is applied towards the required 50% deposit. Orders cancelled with a minimum of 90 days notice are eligible for a full refund, less the $100 non-refundable fee. Orders cancelled with a minimum of 60 days notice are eligible for a refund up to 50% of order total, less $100 non-refundable fee. Any payments received above 50% of order total will be refunded as store credit only.

Balance is due on all orders 14 days prior to scheduled pick up/delivery. Orders cancelled with less than 30 days of notice are eligible for store credit only.

ORDER MODIFICATION: Orders may be modified with at least 60 days of notice. Order modification within 60 days of notice may not be available. Eligibility for order modification within 60 days is at the sole discretion of House of Sweetness employees.                

 

CONTACTING US:

We value your comments and opinions. If you have comments or questions about our Payment Policies, please email us at: customerservice@houseofsweetness.com

Revised: 02/06/2017